Holiday Contest Winner Receives Amazon Kindle and Quality Solutions
1/27/2013 9:11 AM
Congratulations and Thanks to Our Contest Winner!
In December we invited our customers to share their 2012 American Door and Dock success stories. As an incentive and token of our appreciation, we offered an Amazon Kindle Fire mobile device to one lucky winner to be selected by a random drawing from all entries.
To all our customers who submitted entries, thank you for your participation and feedback. We are grateful to have received numerous entries detailing the many ways we help our customers solve problems, take advantage of opportunities, avoid and minimize downtime, and save time & money.
We’re pleased to announce the winner from our random drawing, Kyle Sonday with Commercial Plastics in Mundelein, Illinois. Here is the text of Kyle’s entry (with permission).
American Door and Dock did an excellent job installing our new dock seals and new service entrance doors. The service doors had to be custom made and the installation was difficult due to damage to the surrounding masonry. American did an outstanding job of finding a creative and cost effective way to shore up the existing masonry work. The work they did looks excellent, is robust enough to stand for another 30 years, and was completed on time and in a professional manner. I would use them again for any and all of the services they provide.
Thanks Kyle, and happy reading with your new Amazon Kindle! And thanks again to all our customers for your ongoing partnership.
Contest Entry Motivated by Responsive, Creative, Quality Solutions
Hearing from customers like Kyle reinforces to us the importance of feedback in our Service. Trust. Partner. approach to commercial door & dock solutions. Our goal is to deliver measurable short term results and long term ROI through customized solutions. The only way we know how to do that is by actively listening and leveraging our experience to help solve problems in ways that benefit our customers the most. This is what sets us apart from the many one-size-fits-all door & dock vendors. What motivated Kyle to respond to our contest?
In June 2012 Commercial Plastics called on American Door and Dock to furnish and install five compression dock seals. The old dock seals had been flattened and worn down to tatters. But American quickly spotted the root problem. The dock bumpers were damaged from years of heavy use and needed to be replaced for the dock seals to function properly and last for their expected useful life. American replaced the dock bumpers resulting in protection for the building and high performing dock seals.
While the dock structure was now highly functional, the building had suffered damage due to years of truck impact without an effective dock bumper solution in place. As a result, the block wall around the pedestrian doors had been disrupted and weakened. This caused the pedestrian doors to rust and deteriorate to the point they were a substantial energy, safety, and security concern.
So in December 2012 Commercial Plastics called on American to furnish and install two new pedestrian doors, frames, and transom glass. The job was challenging due to very tight space constraints and the time & cost of replacing the building blocks around the doors. American quickly spotted an opportunity to put a long term solution in place which didn’t require disruptive and costly masonry work. Instead of replacing the weakened building blocks, American installed a steel beam to shore them up. This solution enabled the effective installation and proper long term functioning of the new pedestrian doors, while saving Commercial Plastics substantial money and time.
This highly consultative, creative, can-do approach to door & dock solutions is just one of the many factors that sets American apart and helps create long term customer partnerships.
Ongoing Commitment to Delivering Measurable Value and ROI
We aim to be the most professional, high performing commercial door and dock service company in Chicagoland. Day in and day out we work to prove that we deliver the best and most comprehensive solutions, and the most responsive service available to our customers. We look forward to implementing and sharing the benefits of our Service. Trust. Partner. approach through every employee, all communications, all service & sales activity, and every facet of our company in 2013.
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